Answered question
I've been in Toronto for just over a month and today my data stopped working for no reason. Calls and text still work fine.
My phone tells me I'm connected but Fizz EXT, but I get a message from Android telling me to "sign in to network Fizz EXT". When I click that I just get a blank page.
I've only used 1 GB out of 4 GB plan, roaming is on, I checked APN, and rebooted my phone - all with no luck.
Does anybody have a similar experience?
Hello Robert,
Apologies for the unpleasant situation.
Please perform a new reboot of your phone and after enable airplane mode for 30 seconds then turn it off and test again. If the issue still persists, please contact us directly through either live chat or any of the Asynchronous methods to verify further with you. To contact us, please click on the question mark symbol of the bottom right screen while taking a look over:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...
Thank you for your understanding.
Have a good day.
Catalin
Did you find this useful ?
0% of users found this answer useful
Other answers
Hi Robert
Can you try to enable only the 3G and select manual the network operator
I tried and I was able to connect and use Bell and Roger 3G
Android: Settings → Connections → Mobile networks → Network operators → Search networks
iPhone: Settings → Operators
You can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page
@Mike
I can only connect to Fizz EXT LTE, 3G, or G. None of them work.
@Mike
yes, I tried every other one with no success
any official update? feedback? post?
