Answered question

Fizz EXT suddenly stopped working

I've been in Toronto for just over a month and today my data stopped working for no reason. Calls and text still work fine.

My phone tells me I'm connected but Fizz EXT, but I get a message from Android telling me to "sign in to network Fizz EXT". When I click that I just get a blank page.

I've only used 1 GB out of 4 GB plan, roaming is on, I checked APN, and rebooted my phone - all with no luck.

Does anybody have a similar experience?

Robert
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Robert

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Whizz
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Team

Hello Robert,

Apologies for the unpleasant situation.

Please perform a new reboot of your phone and after enable airplane mode for 30 seconds then turn it off and test again. If the issue still persists, please contact us directly through either live chat or any of the Asynchronous methods to verify further with you. To contact us, please click on the question mark symbol of the bottom right screen while taking a look over:

https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

Thank you for your understanding.

Have a good day.

Catalin

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Other answers

Hi Robert

Can you try to enable only the 3G and select manual the network operator

I tried and I was able to connect and use Bell and Roger 3G

Android: Settings → Connections → Mobile networks → Network operators → Search networks

iPhone: Settings → Operators


You can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

@StefanM
Sorry to start like that, but I saw some of your previous answer and you ask if they have Canada coverage. But I would like to point it out that you can have Fizz Ext in Quebec too, and you can also force it
Fizz Ext means that you are not using Fizz network nothing more.

I did my test forcing my phone to connect to a different provider, I was able to connect to Rogers and Bell only in 3G the 4G was rejecting my connection.

Robert
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@Mike

I can only connect to Fizz EXT LTE, 3G, or G. None of them work.

@Robert, if your phone do not show the real name of the provider, can you try to connect a different Fizz Ext

I was not able to use Telus for example

Robert
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@Mike

yes, I tried every other one with no success

@Mike, that was always clear to me that you can have EXT even when you have only Quebec Coverage. Anyhow, I leave it to your capable hands to help them solve it.

kokoboko
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any official update? feedback? post?