Fizz EXT suddenly stopped working
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Robert W. #39464
Posts: 3 ✭✭
in My Mobile
I've been in Toronto for just over a month and today my data stopped working for no reason. Calls and text still work fine.
My phone tells me I'm connected but Fizz EXT, but I get a message from Android telling me to "sign in to network Fizz EXT". When I click that I just get a blank page.
I've only used 1 GB out of 4 GB plan, roaming is on, I checked APN, and rebooted my phone - all with no luck.
Does anybody have a similar experience?
My phone tells me I'm connected but Fizz EXT, but I get a message from Android telling me to "sign in to network Fizz EXT". When I click that I just get a blank page.
I've only used 1 GB out of 4 GB plan, roaming is on, I checked APN, and rebooted my phone - all with no luck.
Does anybody have a similar experience?
19
Answers
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Hi Robert,
It appears there is a problem with Fizz. Many users are reporting the same issue9 -
Hi Robert
Can you try to enable only the 3G and select manual the network operator
I tried and I was able to connect and use Bell and Roger 3G
Android: Settings → Connections → Mobile networks → Network operators → Search networks
iPhone: Settings → Operators
You can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page7 -
Are you in the EXT Zone Mike? Users only report issues in the EXT zone.8
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@StefanM
Sorry to start like that, but I saw some of your previous answer and you ask if they have Canada coverage. But I would like to point it out that you can have Fizz Ext in Quebec too, and you can also force it
Fizz Ext means that you are not using Fizz network nothing more.
I did my test forcing my phone to connect to a different provider, I was able to connect to Rogers and Bell only in 3G the 4G was rejecting my connection.7 -
@Mike
I can only connect to Fizz EXT LTE, 3G, or G. None of them work.7 -
@Mike
yes, I tried every other one with no success6 -
hi
i switch to all of them ... to 2g...to 3g.... to lte ext .. there was no change5 -
any official update? feedback? post?4
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Robert,
This morning for me, FIZZ Ext is working.
Maybe, it's been repaired.1 -
Hello Robert,
Apologies for the unpleasant situation.
Please perform a new reboot of your phone and after enable airplane mode for 30 seconds then turn it off and test again. If the issue still persists, please contact us directly through either live chat or any of the Asynchronous methods to verify further with you. To contact us, please click on the question mark symbol of the bottom right screen while taking a look over:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Thank you for your understanding.
Have a good day.
Catalin1
This discussion has been closed.