Answered question

why is my mobile data not working?

My mobile data stopped working, already tried rebooting my phone, airplane mode, and all the solutions they say on the similar questions. No one from Fizz is getting back to me on any chat. How do I solve this issue?

Maria
Maria

Maria

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Can you try to disable the 4G and select manually Bell or Rogers 3G

Android: Settings → Connections → Mobile networks → Network operators → Search networks

iPhone: Settings → Operators

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Other answers

Hi Maria

Do you have data in your mobile?

Do you have Fizz Ext? If you are under Fizz Ext you need to enable the data roaming

Do you have any message on the phone?

I will not tell you how to contact the support since you already did it

Maria
Maria

Maria

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Hi Mike, I am under Fizz Ext and data roaming is enabled, but still doesn't work. I don't have any message on my phone. How can I solve it? Thanks

Terrell
Terrell

Terrell

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I'm having the same problem

MB
MB

MB

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I am having the SAME problem.
My data isn't working on Fiz EXT today.

I think something is broken on Fizz side.

Terrell
Terrell

Terrell

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So is my girlfriend.

StefanM
StefanM

StefanM

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Do you have the Canada wide plan ?

Terrell
Terrell

Terrell

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Yes I have the Canada wide plan. It seems like many others if not all fizz members are having this problem. There is not much clarity coming from Fizz' side. If something is off it would be better knowing than not. Similar issue happened with my Fizz wireless internet a couple weeks back resulted in me having to cancel and join someone else. I hope there's some help soon or else I may need to unfortunately cancel again.

Maria
Maria

Maria

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I'm switching company and cancelling with Fizz. Their costumer service is always terrible.

StefanM
StefanM

StefanM

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Out of curiosity, do you use an Android or Apple Device?
Many users have been reporting problems today.

cristi
cristi

cristi

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hi guys,

I'm still new here and today's issue I was thinking is because of mine....and my phone....
Anyway, for older users of Fizz a question please , is this issue happening often? I hope not.
Cheers,

Peterpark
Peterpark

Peterpark

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Very very annoying i’m currently in vancouver .. nothing work and my other phone tho with anothing sim.. Cant even put the Gps map so im lost lol

Leonid
Leonid

Leonid

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Same issue here. Canada-wide plan with tonnes of data left. Fizz EXT prompting to "sign in to network" and data is inaccessible.

Laurie
Laurie

Laurie

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My data don't work too...