Answered question

Why still no wifi after Payment Method reactivated?

My internet was frozen because my credit card was no longer working. I now switched it to a new card, and my account unfroze but internet is still not reactivated

Ludovic
Ludovic

Ludovic

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0
1 / 100
point

Hi Ludovic,
Can you try to restart your modem and see if you can connect back to the Internet?

More helpful details can be found here:
https://fizz.ca/en/faq/none-my-devices-can-access-interne...

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Mike
Mike

Mike

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4
5000 / 5000
points

Hi Ludovic

Once payment has been made, your service will be restored within 2 hours.

Please turn off the modem for 2 minutes

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page