Answered question

Why did my mobile data stop working today, phone still works

The data stopped working on my phone today. I can make a phone call but it will not let me use data.
i have the APN setup how it should be and ALWAYS has been for years.
Android did update I think yesterday maybe, not sure if that's part of issue or if FIZZ has some network issue?
Everything is setup as it should be but data is not working. I can make a phone call.
How do you get FIZZ on phone to help.

MB
MB

MB

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510 / 750
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Hi MB

Check if you still have data from your account

Also check if you do not have any data limit usage on your phone
Settings → Connections → Mobile data usage

If nothing work I will try to reset the Network settings

Settings → General management → Reset → Reset network settings

If nothing help, you can contact the support

1- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

MB
MB

MB

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510 / 750
points

Why delete the APN if I never changed it and it worked for years, and when I read it the apn settings are correct?

MB
MB

MB

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Level
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510 / 750
points

It says what it is supposed to say:
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

I have reboot

Still not working

Hi MB
it was a test, sometimes on the Apple phone after an update I was obliged to reset my network settings.

But if you do that you will lose the wifi and Bluetooth settings and password.

MB
MB

MB

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Level
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510 / 750
points

Its not an iphone.

The APN settings are correct.
Reboot. No change.
Phone works, but data does not.

MB
MB

MB

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Level
1
510 / 750
points

Yes i have data in my plan, it shows many many gigs left.

phone is set to NOT limit me due to data. So it will not stop me.

everything is set correctly

waiting for support to contact with a case I opened...

Yiyue
Yiyue

Yiyue

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21 / 100
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I also have this issue today. The Fix EXT data is not working.

MB
MB

MB

User level
Level
1
510 / 750
points

Fizz ext isn't working !?!

Did they say when it will be working again?

MB
MB

MB

User level
Level
1
510 / 750
points

I'm apparently waiting for tech to email me...

Did you get that news that Fizz ext isn't working from Fizz?

Thanks

Yiyue
Yiyue

Yiyue

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Level
0
21 / 100
points

I haven't gotten anything from them. It worked perfectly last night.

MB
MB

MB

User level
Level
1
510 / 750
points

How do you get an answer from Fizz !?!?!
Chat windows isn't working.
Twitter they don't have a DM and not replying.
They said I have a case and someone would email me soon... no email has been sent...
the lack of support is crazy...

MB
MB

MB

User level
Level
1
510 / 750
points

They said they'd email but still have no update after 8 hours of opening case.
I can see many people now are posting the same issue on here.

kamaluddin
kamaluddin

kamaluddin

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0
11 / 100
points

I have the same issue since almost 24 hours and the fizz team keep emailing with the same instructions over and over again. It cannot be from my phone setting as I have tested the simcard in an android and IPhone so it must be FIZZ's issue. PLEASE FIX this ASAP FIZZ!!!

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello MB,

I am sorry about the situation you encountered.
Our technical team informed us the issue was fixed.
Can you please restart the phone and test your data service again?
You can also try turning Off and On the airplane mode.
If by any chance you still experience issue please contact our support: https://fizz.ca/en/contact-us

Have a lovely day,
Alexandru