Answered question

Keep my old plan and buy a new phone?

I was invited to buy a phone, I’m trying to get the iPhone 11, sometimes I get access to that part of the website, often it asks me log out and back in again. When I tried to buy it yesterday the website wanted me to add a plan. I’m happy to keep my existing plan, can I do this?

Jonathan
Jonathan

Jonathan

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When I bought my phone, it gave me the option to use my current plan (there were something like “use your current plan” or “buy a new SIM card”.
If you see something different, I think there might be a bug of the system. I would suggest to wait a couple of hours and try again. If it doesn’t work, try to contact the support from your account explaining the problem so that they can help you. I hope this helps!

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This seems like a bug to me. You don’t need to chose a new plan.
The website is in beta (regarding phones) and still a bit buggy.
Best thing would be to reach out to customer support. They can do it manually for you

Jonathan,
It seems another bug from the web site of Fizz.
Please, contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Click on the green interrogation point down to the right of the page and click on the green chat bubble.