Answered question

Moving to new address

I can´t add the number of my new apartment that I moving . At FIZZ website shows all the numbers units but doesn´t show 212. So How Can I add my unit numer?
Thank you

Macedo
Macedo

Macedo

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Hi Macedo

Do you know if the previous tenant had Fizz internet ? Since it this was the case, probably did not moved or cancel it.

Try to contact the support and ask them to delete your screenshot this is a public forum

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

Please contact support. They can definitely help you. Either the number is not registered with Fizz or an old account already exists under the same address. Support can manually correct this for you.

Macedo
Macedo

Macedo

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How can I contacted the support?