Answered question

Montreal region internet status? my own internet is not working for the past 2 hours

Hello. I am a resident of the city of pincourt and use your internet since I moved here in october.

for the past 3 hours my internet has not been working and I have been trying to contact you in all your channels to no avail. but I need internet to work since like most of us are working from home and this does not help....

can you assist?

Corey
Corey

Corey

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Mike
Mike

Mike

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Hi Corey
 
Sorry you are having internet issues.

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
 
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 

If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
 
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 
If your problem is not the cable signal, you can try a factory reset.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

You can also contact customer support by chat
 
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
 

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Other answers

Justin
Justin

Justin

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Hi Corey,

Sorry to hear that.
I guess Mike give you all you need.

Continue to contact Fizz support for an update.

Good Luck!

StefanM
StefanM

StefanM

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Just talked to a friend of mine via Zoom, who uses fizz in Montreal as well. Works without problems for him.

Corey
Corey

Corey

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hey I have done that. already (I am a network engineer) I believe it is the coax itself. since the modem and internal network is working @mike is there a way I can contact somebody or have somebody directly contact me from your department? because I cannot go more then a day with out it due to work, and Hot spotting from my cell does not cut it for my needs.

Corey in the forum we are customers like you ;)
To reach fizz by chat sometimes you need to wait a little but it’s the faster way to reach them. First, connect to your fizz account. And click on a help page as https://fizz.ca/en/faq/reactivate
Wait a few seconds to see the green bubble down to the right of the page.
When you see it, click on it.
You will have to choose to use messenger whatsapp or chat. If chat is not available wait or choose messenger.
Please, desactivate the ad blocker on your browser.
And patience...

Corey
Corey

Corey

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it started working again. Resolved I guess for now

Mike
Mike

Mike

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@Corey

You can always check the cable signal from the web interface

Status > DOCSIS WAN