Answered question

Outgoing calls were not working until I received a call.

I was unable to make outgoing calls. I tried many numbers (VOIP, mobile and lan lines) and it would just not ring.

Then I had a friend call me, and it worked. Then I could make calls after that. What's the deal? What if I need to make a call at some point and can't ask someone to call me to "re-enable" my phone line?

It's all nice and dandy to not have a phone number for FIZZ, but when there are bugs in their systems like that, it would be nice to be able to report it.

Hi Yankee

Try restarting your phone.

You can also try your SIM card on another phone to rule out any issues with your current phone.

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Yankee

I find that their page "Service Status" is useless

If you will have a similar probable again, you must try to reboot the phone, this will force a new registration

Did you checked the signal level?

If this problem will be present again, please contact the support to investigate

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

cristi
cristi

cristi

User level
Level
2
1852 / 2000
points

Sending a sms helps... usually when their is a congestion.... like if there is a high density population area and just a few cells and the traffic voice/data is high,

StefanM
StefanM

StefanM

User level
Level
4
5000 / 5000
points

Must have been a resetting issue. I am glad it works now :)

Hi Yankee,

You should try to restart your phone
Than, try your SIM card in an other phone.

If nothing works, contact FIZZ support.

Have a nice day.