Answered question

Travel to china

Now no sign no service. idont know why. I checked my account everything is ok…

cui
cui

cui

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Hi Cui

Your regular plan will work only when you are in your plan's coverage area.

If you are in China, did you buy a travel add-on? Please verify on your Fizz account that the correct TRAVEL ADD-ON has been purchased and activated.

If yes, make sure to enable roaming on your phone.
Try restarting your phone.

Also can you verify if the network operator is in automatic?
If this does not help, try to select a different network operator.

If the problem persists, you can contact Fizz support by chat:
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-m...
4- The green bubble should appear in bottom right of the page

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Other answers

Hello Cui,

As our community members suggested, while you are traveling abroad you need to buy a travel add-on.
After verifying your account I see that you already bought 250 Mb mobile data to use in China.
Please contact us back if you encounter any other situation, in order to help further.

Thank you, have a beautiful day!

Adelina