Answered question

I can't receive text messages or phone calls?

I am a new user and i can't receive text messages or phone calls but I can call and send text messages.

Danielle
Danielle

Danielle

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Mike
Mike

Mike

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Hi Danielle

Did you try to reboot the phone?

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Other answers

Whizz
Whizz

Whizz

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Team

Hello Danielle,

Sorry for the situation encountered.
Can you please verify if the situation is happening with all the numbers? Also, did you restart your phone, as Mike suggested?
You can try the steps from our help page as well: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

Please reach us back if the situation is persisting, in order to help further. You can contact us any time at https://fizz.ca/en/contact-us

Thank you, have a great day!

Adelina