Answered question

Appointment missed. Technician didn't come either contact me.

Home Internet installation was scheduled today 12-5 PM but the technician didn't show up. It says on the website the technician will call if they are early or late but no calls. Tried Facebook message and Live Chat but no response.
Not sure when they are gonna reschedule it.. Very disappointed.

Changyeob
Changyeob

Changyeob

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Mike
Mike

Mike

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Hi Changyeob

If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h passed since the appointment was due.

To reschedule your technician appointment:

Log into your account → Manage plan → Appointments
Here you will be able to see a complete list of all your past and future appointments.
click on Reschedule (the 'Reschedule' button will appear there, once 24h passed since the appointment was due).
This will open the booking interface. Select a new day and time slot and click Save

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

If you need to contact the support

1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

Strauss
Strauss

Strauss

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Stay home in case he is just running late.