my phone is not connecting to the network, why?

I have 2 sims for my account. Both have been activated within an hour of each other. Both sims were transfered numbers from videotron. the first one worked without issues, but the second sim doesnt. My videotron sim stopped working so I put the fizz sim but it is on emergency calls only. The APN is set properly but when I try to find the fizz network, it doesnt show up. I have tried restarting the phone, selecting a network manually and selecting a network automatically. When i log into my account and find this plan, it says it is still pending activation. But my previous number (videotron) is already disconnected. What can I do? ps the initial activation was done 12 hours ago

Answers

  • Gabriele G.
    Gabriele G. Posts: 167 ✭✭
    Try to contact the support and maybe double check that your phone is compatible with thenFizz network. However, if you see the Fizz network, it is strange that It is not working.
  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭
    Contact Fizz technical support on chat.
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