Answered question

24 hours passed and still i cant make a reschedule?

24 hours passed and the reschedule is not showing , even though its not my mistake , no one came in the last appointment. And now i have to wait again

Rami
Rami

Rami

User level
Level
0
2 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Rami,
I just checked on your account and I can see that a colleague of mine just escalated a ticket for you to our dedicated team.
You will be notified via email by us once a solution has been found by them, rest assured.

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Hi Rami

Can you try logging out and back in again? Perhaps it will refresh the page.

To reschedule your technician appointment:
1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.

More info here: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...

If the problem continues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Strauss
Strauss

Strauss

User level
Level
1
228 / 750
points

Sorry about your situation.
I hope you do not have to wait too long for a new appointment.

Pascal
Pascal

Pascal

User level
Level
2
1742 / 2000
points

Unfortunately this happens.