Internet Interruptions

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Julianne L.
Julianne L. Posts: 1 ✭✭
in Internet
Throughout the day, my internet connections get unstable a few times. How can I fix it other than resetting it?

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    I am pretty sure that is connected to your modem. Coda modes sometimes have problems with stability. Best thing would be to use it in bridge mode with your own router.
  • LemonHead
    LemonHead Posts: 355 ✭✭
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    It's been happening to me too. Even in bridge mode.
  • carolineC84
    carolineC84 Posts: 221 ✭✭
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    We are users like you on this forum. Maybe you should report this to Fizz Support by chat ?
  • Whizz
    Whizz Posts: 19,150 admin
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    Hi Julianne,
    Thank you for letting us know about this.
    Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
    Following this, please change the connection bandwidth from 2.4GHZ to 5GHZ as shown here below:
    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:
    Choose: ''My Wi-Fi''
    Select your Wi-Fi network
    Select: ''Advanced Settings''
    Band Steering ''On/Off''
    This change can also be applied through the Wi-Fi modem user interface:
    1. Log in at:192.168.0.1 from the web browser of any device.
    2. Log in using the following information:
    Username: cusadmin
    Password: xxxxxxxx (Password you chose during initial setup)
    3. Go to the next section to apply changes:
    Wireless → General Settings → 5GHz → Band Steering (Disable)
    More helpful details can be found here:
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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