Answered question

Internet down in Rosemont, Montreal

Is there anyone expericing issues with their internet ?

Alexandre
Alexandre

Alexandre

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Whizz
Whizz

Whizz

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Team

Hi Alexandre,
Thank you for bringing this to our attention.

Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node.

Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
They are now working on remedying the connection access for you and all the impacted customers.

I'm sorry for any inconvenience this may have caused you.

Have a good one!

Andrei

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Other answers

Hi Alexandre
 
Sorry you are having internet issues.

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
 
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 

If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
 
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 
If your problem is not the cable signal, you can try a factory reset.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

You can also contact customer support by chat
 
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
 

Jeremy
Jeremy

Jeremy

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I'm in Rosemont too and my internet isn't working either

Jeffrey
Jeffrey

Jeffrey

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I'm in Rosemont and my Internet isn't working either.

JoanMr
JoanMr

JoanMr

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Maybe you'll need to inform Fizz directly so they can have a look into it? It looks like you are not alone...

Sophia
Sophia

Sophia

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Did you you get it fixed? I’m in Rosemont as well

Sophia
Sophia

Sophia

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I’m working from home and don’t know how to reach an agent. Someone help!

Simon
Simon

Simon

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Im in rosemont and it isnt working either !!!

Jean-Philippe
Jean-Philippe

Jean-Philippe

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H2G 2N8 (Rosemont) not working either. I spoke with a Fizz agent. There's a problem at the node (local internet dispatch point). It should take a couple of hours to fix, a technician needs to physically attend the site.

Steve
Steve

Steve

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Same issue here in Rosemont. Can’t seem to reach the chat to contact anyone at the moment. @Fizz I hate that the chat is hidden in the FAQ... If you don’t want people to keep on contacting you for these issues please have a status page that is actually relevant... https://fizz.ca/en/faq/status-services

EDIT: Finally got an answer from the chat and they had no idea about any outages. Shared the thread and they recommended rebooting the modem... Seriously?

Jeffrey
Jeffrey

Jeffrey

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Waiting for a chat representative for 30 mins on FB.

Charlène
Charlène

Charlène

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Some issue here in Rosemont H2G 2N7
EDIT : Ive been waiting for an agent since 3:30 and it's now 4:56.
EDIT 2 : It's now 6:33 and I'm still waiting.

Jeffrey
Jeffrey

Jeffrey

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I'm an H2G area code as well. This situation sucks, but nice to meet some of my neighbours!

Anthony
Anthony

Anthony

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Rosemont H2G 2N6 here. Also out a few hours

Sophia
Sophia

Sophia

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42 / 100
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Still no internet here in Rosemont H2G1X3

Edit: do you guys have internet back yet?

Maple
Maple

Maple

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My internet doesn’t work and I’m in Montréal east