Internet down in Rosemont, Montreal
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Alexandre G. 7327
Posts: 2 ✭✭
in Internet
Is there anyone expericing issues with their internet ?
12
Answers
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Hi Alexandre
Sorry you are having internet issues.
Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.
Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.
Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If your problem is not the cable signal, you can try a factory reset.
If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.
You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
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Mine works fine but I am based in Ottawa4
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I'm in Rosemont too and my internet isn't working either6
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In Longueuil, works fine! Maybe a local problem, best luck6
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I'm in Rosemont and my Internet isn't working either.6
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Maybe you'll need to inform Fizz directly so they can have a look into it? It looks like you are not alone...5
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Did you you get it fixed? I’m in Rosemont as well4
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I’m working from home and don’t know how to reach an agent. Someone help!4
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Im in rosemont and it isnt working either !!!5
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H2G 2N8 (Rosemont) not working either. I spoke with a Fizz agent. There's a problem at the node (local internet dispatch point). It should take a couple of hours to fix, a technician needs to physically attend the site.9
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Same issue here in Rosemont. Can’t seem to reach the chat to contact anyone at the moment. @Fizz I hate that the chat is hidden in the FAQ... If you don’t want people to keep on contacting you for these issues please have a status page that is actually relevant... https://fizz.ca/en/faq/status-services
EDIT: Finally got an answer from the chat and they had no idea about any outages. Shared the thread and they recommended rebooting the modem... Seriously?8 -
Waiting for a chat representative for 30 mins on FB.5
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Some issue here in Rosemont H2G 2N7
EDIT : Ive been waiting for an agent since 3:30 and it's now 4:56.
EDIT 2 : It's now 6:33 and I'm still waiting.5 -
I'm an H2G area code as well. This situation sucks, but nice to meet some of my neighbours!6
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Rosemont H2G 2N6 here. Also out a few hours4
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Still no internet here in Rosemont H2G1X3
Edit: do you guys have internet back yet?5 -
My internet doesn’t work and I’m in Montréal east3
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Hi Alexandre,
Thank you for bringing this to our attention.
Having checked in my tools, I can see that there is currently an incident reported in your area and this interferes with the network connection to that specific node.
Rest assured, a team has been dispatched on-site to deal with this and remedy the matter as soon as possible.
They are now working on remedying the connection access for you and all the impacted customers.
I'm sorry for any inconvenience this may have caused you.
Have a good one!
Andrei4
This discussion has been closed.