Answered question

Wanna Pay my account

I have change to a NEW Credit card but now it seems that i can't go through the payment process. I can i Pay you?

Gwenvael
Gwenvael

Gwenvael

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Hi Gwenvael

I will post the full procedure only to be sure that you did the steps 4 and 5

If you need to add a new credit card

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.
 
If you associate a new credit card with your plans, you can also force the payment
My Plans → Manage Plan → Payment method → Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.
 
In case of problem, you can contact Fizz support by chat
 
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

StefanM
StefanM

StefanM

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Mike answered it perfectly. Make sure it's a Canadian credit or debit card