Answered question

Can not register my sim card?

Why I can't log in with Facebook account when I want to activate my sim card?



User level
2 / 100

Hi Kevin

If you have not validated your email address within 24 hours, your account will be automatically blocked.

Log in to Fizz and reset your password
A link will be emailed to you. This will allow you to choose a new password and will automatically validate your email address. You will then be able to access your account.

If you use the “Forgot?” Link to reactivate your password, you have one hour to validate the link sent by email. If you have done this procedure several times, be sure to use only the link that is in the last email received. Otherwise it won't work.


If the problem continues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Once you are ready to activate your SIM card, go here:

You will need to have a valid credit card on hand:

If you want to transfer your number, here are the instructions:
Otherwise, you can select a new phone number.

BTW when you activate the first plan of your account, be sure to use a referral code to receive your $25 credit from Fizz.

If you need a referral code, there is a list here:
You can choose mine or the code of someone who has helped you. =)
To be transparent, both parties will receive the bonus credit once you have paid your second bill.