Answered question
Hi Remi
Sorry the technician might be late due to difficulty with previous installation, today it seems that the tech had problems with the installations
If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h passed since the appointment was due.
To reschedule your technician appointment:
Log into your account → Manage plan → Appointments
Here you will be able to see a complete list of all your past and future appointments.
click on Reschedule (the 'Reschedule' button will appear there, once 24h passed since the appointment was due).
This will open the booking interface. Select a new day and time slot and click Save
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
If you need to contact the support
1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
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Other answers
Unfortunately this seems like it happened a lot today...the only thing you can do is schedule another one :(
Today they seemed to have a backlog. There were a couple of people that said nobody showed up
