First installation?
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Hi, it seems like a lot of appointments were missed today...unfortunately, the only thing you can do is schedule another one
Let's hope it's only a delay and the technician will come tonight.. 0 -
Hi Sabrina
Sorry the technician might be late due to difficulty with previous installation
Just hang in there. Keep an eye on your phone, email and outside front door for signs the technician has arrived. They can be a few hours late for the appointment.
If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h passed since the appointment was due.
To reschedule your technician appointment:
Log into your account → Manage plan → Appointments
Here you will be able to see a complete list of all your past and future appointments.
click on Reschedule (the 'Reschedule' button will appear there, once 24h passed since the appointment was due).
This will open the booking interface. Select a new day and time slot and click Save
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
If you need to contact the support
1- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option2
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