Answered question

First installation?

Hi everyone,

My appointment window was from 12:00 to 17::00 pm 11/01/2021

I do not have any calls or emails to ensure that the technician will be passing today with the equipment as per the original email when I subscribed to your service

Thank you



User level
2 / 100

Hi Sabrina

Sorry the technician might be late due to difficulty with previous installation

Just hang in there. Keep an eye on your phone, email and outside front door for signs the technician has arrived. They can be a few hours late for the appointment.

If the appointment was not respected you need to take a new appointment, the 'Reschedule' button will appear there, once 24h passed since the appointment was due.

To reschedule your technician appointment:

Log into your account → Manage plan → Appointments
Here you will be able to see a complete list of all your past and future appointments.
click on Reschedule (the 'Reschedule' button will appear there, once 24h passed since the appointment was due).
This will open the booking interface. Select a new day and time slot and click Save


If you need to contact the support

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi, it seems like a lot of appointments were missed today...unfortunately, the only thing you can do is schedule another one :( Let's hope it's only a delay and the technician will come tonight..