IMEI not accepted from Koodo with new phone?

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Pierre F. #38759
Pierre F. #38759 Posts: 2 ✭✭
in My Mobile
My phone not registered in Koodo and can not create account IMEI not accepted

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  • Mike
    Mike Posts: 20,727 ✭✭
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    Hi Pierre

    You can use the account number instead the IMEI

    You can also contact Koodo customer support in order to check with them

    This is the guide
    https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
  • Pierre F. #38759
    Pierre F. #38759 Posts: 2 ✭✭
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    tried the account # in the IMEI field it does not work use the sim# ??
  • Fizzy
    Fizzy Posts: 10,901 ✭✭
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    Hi Pierre

    Are you trying to transfer your number from Koodo while activating a new Fizz mobile plan?

    As per Fizz instructions, you must supply either your previous provider’s account number or your phone’s IMEI#: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    If your phone is new and was never used with your Koodo SIM, you will need to use your Koodo account number. Also your Koodo account must be active in order for your transfer request to work. Once the number transfer is completed, your Koodo account will close automatically and your Koodo SIM card will stop working.

    If you need to contact Fizz support, they are available by online chat: https://fizz.ca/en/contact-us

    BTW if you're a new customer, be sure to use a referral code receive your $25 credit from Fizz.

    If you need a referral code, there is a list here:
    https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=16
    You can choose mine or the code of someone who has helped you. =)
    To be transparent, both parties will receive the bonus credit once you have paid your second bill.
  • Mike
    Mike Posts: 20,727 ✭✭
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    Hi Pierre

    If you are not able to transfer the number to Fizz, you should contact the Fizz's support, since it must work.

    Is your account with Koodo still open? If you close it you cannot transfer the number, therefore, to recuperate the number you need to reactivate your koodo number.

    Now I have a doubt, are you try to transfer from Koodo -> Fizz or vice versa?

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • Whizz
    Whizz Posts: 19,106 admin
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    Hello Pierre,
    Thank you so much for your message and we're so sorry that it took a bit to transfer the line to us. However, rest assured that I checked your account and the line was successfully transferred to us today, January 10th and the line is active and in good standing on our side.
    If you'd like, you can check our page for steps on how to see if your services are working successfully: https://fizz.ca/en/faq/how-test-my-fizz-line
    We highly appreciate choosing us as your provider!
    Thank you and I wish you a lovely day,
    -Ioana
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