Answered question

Verdun internet connection dropped. Network issue?

My connection just dropped. The modem lights all appear normal.



User level
1 / 100

Hello Erik,

I am sorry about the situation you encountered.
I can see that you contacted ur support and the issue was fixed.
Have a good one!


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User level
5000 / 5000

Hi Erik

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status lights on the modem. If one of the 2 arrows is off or flashing, this means that you have a problem with the signal from the coaxial cable, can be a problem in your sector. For this kind of problem, you must contact Fizz support.

More info here:

If the led with the '@' symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

If the problem continues, can you show us a picture of the modem lights?

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

If the problem is not the cable signal, you can try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

If the problem continues, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Click on this link:
4- The green chat bubble should appear after a few seconds in the bottom right corner.