Answered question

If I get no service, do i have to get a newsim card

Since january 6,I have no service, I payed for this month and I made sure the transaction was good, I restarded my phone, and everything else, I don't get no calls, I can't use my LTE and anything and its kind of problematic

meekael
meekael

meekael

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Whizz
Whizz

Whizz

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Hello meekael,

Here you can find more information about how you can reach our support: https://fizz.ca/en/contact-us
Have a good one!

Alexandru

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Other answers

Hi Meekael

Did you check the network operator configuration, which must be in automatic

iPhone: Settings → Operators → Automatic/Fizz

Did you try the SIM to a different phone?

You must contact the support

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Fizzy
Fizzy

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Hi Meekael

What phone model are you using? Did this phone previously work with your Fizz SIM?

Make sure your phone is unlocked and compatible with Fizz network:
https://fizz.ca/en/faq/compatible-devices

Here is a troubleshooting guide from Fizz:
https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...

Do any of the services work? Can you make calls? How about texts?

If the phone says "No service", is it possible your phone has been blacklisted?
You can check here:
and/or try the SIM card with another phone.

You can also Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open one of the help links mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz
Whizz

Whizz

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Hello meekael,

I am sorry about the situation you encountered.
We have already replied to a similar post you made regarding this issue. Please verify it.
Thank you for your understanding.
Have a good one!

Alexandru

meekael
meekael

meekael

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It was workin last week it just suddenly stopped 3 days ago and I don't know how to contact support