Changed phone number problem?

Vad1m
Vad1m Posts: 2 ✭✭
I purchased a new phone number for 1$. My old number doesn't work anymore, no one can call me. If I call someone it shows as my new phone number if they call me back someone else answers (I don't receive any calls). That means I don’t have a valid mobile number? What is that and how can I fix it?

Answers

  • Mike
    Mike Posts: 20,643 ✭✭
    Hi

    Can you try to reboot the phone, this will force a new registration

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Try to reboot the phone. If it doesn’t work, reach out to support. The port could have been gone wrong.
  • Whizz
    Whizz Posts: 18,808 admin
    Hello Vad1m,
    I am sorry about the situation you encountered.
    I can see that you already contacted our support and a ticket was escalated for this situation.
    Rest assured you will be contacted via e-mail address as soon as possible with a solution.
    Have a good one!
    Alexandru
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