Answered question

Changed phone number problem?

I purchased a new phone number for 1$. My old number doesn't work anymore, no one can call me. If I call someone it shows as my new phone number if they call me back someone else answers (I don't receive any calls). That means I don’t have a valid mobile number? What is that and how can I fix it?

Vad1m
Vad1m

Vad1m

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Mike
Mike

Mike

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Hi

Can you try to reboot the phone, this will force a new registration

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

Hello Vad1m,

I am sorry about the situation you encountered.
I can see that you already contacted our support and a ticket was escalated for this situation.
Rest assured you will be contacted via e-mail address as soon as possible with a solution.
Have a good one!

Alexandru