Why can't I complete my call?

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dawsondick
dawsondick Posts: 1 ✭✭
in My Mobile
I have a plan that supports unlimited calling and coverage in all of Montreal. I've been declined three times making domestic calls within Canada. The first time I was in a pinch so I purchased the international calls add on, which allowed me to make my call to Manitoba. I've now also been declined trying to make calls within Quebec. Kinda disappointed. What do I do?

Answers

  • Mike
    Mike Posts: 20,731 ✭✭
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    Hi Dawsondick

    Did you already try to reboot the phone?

    Do you have Fizz or Fizz Ext?

    Be sure that you network operator is in automatic

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    If nothing helps, please contact the support

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Hi Dawsondick

    What is your current plan coverage? The coverage area determines:
    1 - where you can use your Fizz mobile service.
    2 - and also what numbers you can call if you have unlimited calling included in your plan.

    If the issue continues, you can Live chat with support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Mike and Fizzy explained everything.
This discussion has been closed.

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