Answered question

Already took a payment 15 days before my first day of using.....

They already took my payment 15 days before my services start.... is it normal ???

MAXIME
MAXIME

MAXIME

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Hi Maxime

Yes, it is normal. Fizz is a prepaid service and the next payment will be the one month minus a day after the installation.

This the text from the guide

Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem. This means the amounts of your next monthly payments will be automatically charged to your credit card each month, 24 hours before the date on which you received your Fizz Wi-Fi modem.

Source: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-in...

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Other answers

StefanM
StefanM

StefanM

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Yes, that normal. You prepay each month. In your case you prepaid your first month which starts the moment your modem is activated

Fizzy
Fizzy

Fizzy

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Hi Maxime

For Fizz home internet, the first payment is always taken at the time of activation.

As mentioned, your next payment will be taken one month after your installation date.

Also more info can be found here: https://fizz.ca/en/faq/how-do-payment-cycles-work