Answered question

Is it possible to change the email of my account? I'm moving but would like to continue service at the same address

I'd like to pass the account and internet service to another person as I'm moving out of the address but would like to continue the service, is this possible?

Mariana
Mariana

Mariana

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Hi Mariana

You cannot sorry, you will be responsable for the modem, therefore 150$ +TX

The only way is to unsubscribe and the new person must do the subscription procedure

Can I transfer my Home Internet plan to another Fizz member?

Unfortunately, no. The transfer of a plan (whether mobile or Home Internet) from one account to another, even if two people are living at the same address (like two roommates for example), is not possible. Person A must unsubscribe, and person B subscribes with a new plan in their own account.

Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-addre...

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Other answers

Hi Mariana

1. You would need to contact Fizz support to change your email.

2. However it is not possible to transfer your service to another user. In this case, you would have to unsubscribe and the new customer has to activate a new plan.

JoanMr
JoanMr

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Hey, like it was said, it’s not possible. So if I were you, I would cancel and then give your referral code to the new tenant. That way, if you have another service with fizz, you’ll have a reference bonus :)