Answered question

Manual payment not working?

I updated my payment method aprox 10hrs ago but there was not attempt to charge now I cannot select make a payment now. the option is in grey and I cannot complete the payment
I've chatted with customer service but they only "escalated a ticket " and I'm still waiting my service is suspended for the whole day already with no indication or time frame ?

Moshe
Moshe

Moshe

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Mike
Mike

Mike

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Hi Moshe

I will post the full procedure, only to be sure that you associated the new payment with your plan
 
Try to check the payment history to see if your payment was correctly processed and/or contact the credit card institution
 
To see a list of all your Fizz transactions:
 
1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.
 
If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.
 
If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.
 
In case of problem, you can contact Fizz support by chat from 8 am to 9 pm
 
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page
 

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Other answers

StefanM
StefanM

StefanM

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Which browser did you use? Did you try to do it on your phone? Try to use a desktop browser in incognito mode