Answered question

My plan is CANADA and US, Now I can't use in US, someone can help me?

My plan is CANADA and US, Now I can't use in US, someone can help me? need me buy international ADD-ON

Oliver
Oliver

Oliver

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1 / 100
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Hi Oliver

Did you try to reboot the phone?

Make sure your phone is configured to automatically select the Fizz mobile network.

IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

For the data you need to enable data roaming and also verify the APN

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

My first time in the states the phone needed a reboot and 15 minutes :(

If nothing helps, please contact Fizz's support

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

Alzhi
Alzhi

Alzhi

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2
1244 / 2000
points

Hi Oliver,
You need to make sure the Data roaming is active on your device and that the network is set to automatic.

Have a great day