Answered question

My downstream is flashing for the past 2 hours! I already reseted the modem and nothing works

How can I solve this or contact someone at fizz... today is a work day. no one can afford not to have internet in the middle of a pandemic

Fatima
Fatima

Fatima

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Mike
Mike

Mike

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Hi Fatima
 
Sorry you are having internet issues.

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
 
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 

If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
 
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 
If your problem is not the cable signal, you can try a factory reset.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

You can also contact customer support by chat
 
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
 

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Other answers

Hello Fatima,

I am sorry for the situation experienced.
I have verified and see that you've contacted us on chat and one of my colleagues notified you that there are some works being performed on the network in your area that affect your services.
We are working to resolve it in order to restore service as quickly as possible.

Please contact us back if you have any other questions. Here you can find the ways to reach us https://fizz.ca/en/contact-us

Have a wonderful day!

Adelina