our internet is down, we tried all the solutions, rebooting, factory setting, can anyone help?

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Anne G. #38487
Anne G. #38487 Posts: 1 ✭✭
in Internet
our internet is down since yesterday, and none of the solutions work, we tried rebooting, checking all the cables and even factory resetting but nothing works

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  • Mike
    Mike Posts: 20,724 ✭✭
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    Hi Anne

    Sorry you are having internet issues, check the coaxial cable connection

    It seems a problem in your sector, only the support can help you out

    You can also contact customer support by chat

    1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
    3- Click on it, and select chat if available, or any other option
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    As Mike said, please reach out to support. It seems you have a problem that can only be reliably solved by support.
  • Whizz
    Whizz Posts: 19,101 admin
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    Hello Anne,
    Sorry for the situation encountered.
    I have verified and see that you've contacted us on chat and one of my colleagues informed you that there are some works being performed on the network in your area that affect your services.
    We are aware of the situation and are working to resolve it in order to restore service as quickly as possible.
    Please reach us back if you have any other questions. You can contact us any time at https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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