why i cant see my appointment schedule in my profile

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Joe J. #38481
Joe J. #38481 Posts: 1 ✭✭
in Internet
i created an account and schedule an appointment for January 7th 2021 to switch my internet to fizz. i dont see the apointment in my profile and when i try to add my address, a message saying that there is a fizz account . the person who referred me see the referral as pending under his account. please advise how i can fix this .

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Hmm, that’s strange. I suggest you reach out to support to confirm the appointment, just to be sure.
  • Mike
    Mike Posts: 20,725 ✭✭
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    Hi Joe,

    this morning the Fizz web site had some problem with some part of it, can you try to wait an hour and try again I am sure that it will work and you will see your appointment

    If you cannot see it, contact the support

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    4- The green bubble should appear in bottom right of the page
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 235 ✭✭
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    The site was weird this AM, but seems to be back now, can you check again ?
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Joe,
    Sorry,
    Fizz website this morning is still experiencing some problems.
    Try to chat with the Fizz customer service today and ask them if the appointment with the technician for your internet installation is well the January 7h.
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