Answered question

How to claim my free data?

I try to claim my free data but when i do it it says that my number isnt activated even if it is and working. It shows my number but when i try to activate the free data it says it can only be applied on an active number.

Caroline
Caroline

Caroline

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Level
0
1 / 100
point
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Caroline,
I can see that a ticket was escalated to our specialized team by one of my colleagues recently and a reply was provided via it a few hours ago.
Would you kindly check and see if your encountered situation was solved?

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Mike
Mike

Mike

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Level
4
5000 / 5000
points

Hi Caroline

When did you activate your plan?

This is very strange problem, you must contact the support by chat

1- Click on this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

StefanM
StefanM

StefanM

User level
Level
4
5000 / 5000
points

Hmm, I haven’t seen a problem like this. Please contact customer support. I am sure they are able to sort this out for you !

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Caroline

Did you activate your plan earlier today? There can be a delay before the account info is updated. You can check your account again in a few hours or in the morning.

In the meantime, you can check this Fizz FAQ to ensure your SIM card is working:
https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...

If any issues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Antoine
Antoine

Antoine

User level
Level
1
637 / 750
points

i hope it's just a delay after creating your account and it works now.

Pascal
Pascal

Pascal

User level
Level
2
1742 / 2000
points

How long has your plan been active?

MTeasdale
MTeasdale

MTeasdale

User level
Level
1
442 / 750
points

Make sure your activation is complete.

Dominic
Dominic

Dominic

User level
Level
3
4628 / 5000
points

Like other said: make sure your plan is active and that you have data in it, else you won't be able to activate them.