Answered question

I can't fine my simcard.What should I do?

Hi. In my account I can see that my simcard has been delivered yesterday but I can't find it! It's not in my mailbox not in front of my door. What should I do?

Somaye
Somaye

Somaye

User level
Level
0
12 / 100
points

Hi Somaye

Normally Fizz ask to buy a new one, and when you activate it they will issue a refund.

If you have a couche tard nearby, you can try to buy one there.
https://fizz.ca/fr/couche-tard-sim

In case of a problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

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Other answers

Emmanuel
Emmanuel

Emmanuel

User level
Level
2
1333 / 2000
points

Sorry to hear that, you'll have to get a new one, but definitely reach out to Fizz to let them know about the missed delivery, also look around mine was taped tot he front door when it was delivered. Depending on the type of home you have could be on a back door, garage door or something else the courier could get to.

Somaye
Somaye

Somaye

User level
Level
0
12 / 100
points

Thanks every body. Fizz said that they refund. And I bought a new one.