I can't fine my simcard.What should I do?

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Somaye
Somaye Posts: 4 ✭✭
in My Mobile
Hi. In my account I can see that my simcard has been delivered yesterday but I can't find it! It's not in my mailbox not in front of my door. What should I do?

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  • Mike
    Mike Posts: 20,747 ✭✭
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    Hi Somaye

    Normally Fizz ask to buy a new one, and when you activate it they will issue a refund.
    If you have a couche tard nearby, you can try to buy one there.
    https://fizz.ca/fr/couche-tard-sim

    In case of a problem, you can contact Fizz support by chat

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 235 ✭✭
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    Sorry to hear that, you'll have to get a new one, but definitely reach out to Fizz to let them know about the missed delivery, also look around mine was taped tot he front door when it was delivered. Depending on the type of home you have could be on a back door, garage door or something else the courier could get to.
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Reach out to support. They can sort it out for you and issue a refund to you. Welcome to Fizz :)
  • vgStef
    vgStef Posts: 162 ✭✭
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    Did you verify that you didn't make a error in your mailing address?
    The best would be to contact Fizz support.
  • Somaye
    Somaye Posts: 4 ✭✭
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    Thanks every body. Fizz said that they refund. And I bought a new one.
This discussion has been closed.

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