I just recently changed Iphones but was already with fizz. The new iphone (X S) is asking me for a qr code in order to have my mobile plan, but I can't find the qr code anywhere nor the information it is asking for if i try to enter the information manually (SM-DP+ address ?)
My service doesn’t work and I still pay and everything. And I saw that right now, there is no technical issues going on inside the company. Is my SIM card broken or something?
Hi LyAnne,
I checked from our end and everything appears to be fine with your mobile plan.
If you're encountering service connection difficulties, please turn ON Airplane mode...
Fizz does not allow me to make a new request saying that I entered the same information as before. I did enter the same information and it is right. The reason I need to make a...
Hi Daniel,
I believe that you did the right thing since here the say this
When you activate your SIM card and request to transfer your number over to Fizz, your current...
I am having issues with my modem that's not connecting to the 5 Ghz signal, I reached out to the chat support and they asked me to factory reset my modem.
After doing so and...
Hi Gabriel
Sorry you are having internet issues.
Please unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet...
It is already three days that the technical issue has not been solved, and the sim card is actually not activated yet. But the bill payment is already charged, why?
Hi Phyllis,
As Fizzy said, Fizz is a prepaid service, so you pay at the beginning of your cycle. The portability of your number is independent from the payment. There are...
Hi everyone,
Since April 14, there’s been an issue with the transfer of your community points to your Fizz account. It was a system glitch (that is now resolved), and our...
