Answered question

Refund possible for my mistake of add-on?


I am abroad and accidentally purchased 2GB of additional data instead of travel data. I have now added the travel data. Is it possible to be reimbursed for the 2GB of additional data? I don’t need them. Thank you.



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Hi Franck,
I just checked on your account and I can see that you received a refund for these 2 GB Add-ons.
The sum will reach your bank account in a few business days and you can also check on the refund via My plans->Transaction history.

Thank you very much for your understanding.
Have a good one!


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Other answers

Hi Franck

Add on are not refundable

However, you can try to contact the support

You can also contact customer support by chat

1- Click on this link:
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option