Answered question
My new fizz modem just won't update and setup....
Hi Chaban
Did you connected for 15 minutes before try to use it?
If any changes have caused a problem, you can factory reset your modem at any time.
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.
Once your modem has restarted, follow the same instructions as when you first installed it.
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).
You can also contact customer support by chat
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
Other answers
Unplug it. wait 5 minutes and try again. It can take 30 minutes to begin the update. If it still doesn't work, contact Fizz.
Yes I did wait for 30 min then I unplug it and plug it elsewere and its been another 30 min...
Hi Chaban
Double check the coaxial cable connection
Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date. If it is your first installation contact the support
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
If nothing helps, contact the support by chat
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
Yes the arrow pointing up is flashing...... and no there no problem in my area.....
Not much to add to what has already been suggested.
Hope it works out.
Hello Chaban,
We're sincerely sorry about this situation encountered. I took a look at your account and I see that you've reached us regarding this matter and since the issue is ongoing after the necessary manipulations were performed, my colleague further helped so that a technician's appointment can be placed. I see a confirmation email was sent as well, regarding the date and time of the appointment.
For more information regarding the technician's appointment, you can also check our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni... section 7.
If you need additional assistance, for all the information on how we can be reached you can check our page: https://fizz.ca/en/contact-us
We highly appreciate your understanding and cooperation.
Have a wonderful day!
-Ioana