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My modem won't update and setup...

My new fizz modem just won't update and setup....

chaban
chaban

chaban

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20 days ago
Category
Internet
Category
Modem
Answer count
7 answers
Author name
chaban
Date
January 05, 2021
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Mike

Mike

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Hi Chaban

Did you connected for 15 minutes before try to use it?

If any changes have caused a problem, you can factory reset your modem at any time. 
 
Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 
 
Once your modem has restarted, follow the same instructions as when you first installed it. 
 
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 
 
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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PsykoB

PsykoB

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Unplug it. wait 5 minutes and try again. It can take 30 minutes to begin the update. If it still doesn't work, contact Fizz.

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PsykoB
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chaban
chaban

chaban

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Yes I did wait for 30 min then I unplug it and plug it elsewere and its been another 30 min...

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chaban
Date
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Mike

Mike

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Hi Chaban

Double check the coaxial cable connection

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.

More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...

If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date. If it is your first installation contact the support

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...

If nothing helps, contact the support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Author name
Mike
Date
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a
chaban
chaban

chaban

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Yes the arrow pointing up is flashing...... and no there no problem in my area.....

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chaban
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StefanM
StefanM

StefanM

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Not much to add to what has already been suggested.
Hope it works out.

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StefanM
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Whizz
Whizz

Whizz

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5000 / 5000
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Team

Hello Chaban,

We're sincerely sorry about this situation encountered. I took a look at your account and I see that you've reached us regarding this matter and since the issue is ongoing after the necessary manipulations were performed, my colleague further helped so that a technician's appointment can be placed. I see a confirmation email was sent as well, regarding the date and time of the appointment.

For more information regarding the technician's appointment, you can also check our page: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni... section 7.

If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us

We highly appreciate your understanding and cooperation.
Have a wonderful day!
-Ioana

Author name
Whizz
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