Answered question

Payment fail?

Why we can’t not fix it?



User level
1 / 100

Hi Francine

Here we are users, I can only give to you the steps from the guide, only the support can give to you the information on the actual problem.
Try to check the payment history to see if your payment was correctly processed and/or contact the credit card institution
To see a list of all your Fizz transactions:
1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.
If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.
If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet:
4- The green bubble should appear in bottom right of the page

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Other answers



User level
890 / 2000

Yes you can. follow Mike's instructions!



User level
5000 / 5000

Make sure it’s a Canadian credit or debit card.
Mike provided some very helpful tips !

Hello Francine,

We're sincerely sorry to hear you're currently encountering a payment situation. I checked the account and was unable to find an active plan. In this case, if you have a different Fizz account where you're experiencing this issue, kindly follow the steps Mike mentioned and I also invite you to check that FAQ as well, regarding payment issues.

If there will still be a situation ongoing, please reach out to us so we can be able to make the necessary verifications on the account and further help:

Thank you so much for your understanding.
Have a wonderful day!