Answered question

Sim activation pending ?

i have just but two sim cards, first one is activates successfully while the second the activation is pending. i don't know why!!

Abdelrahman
Abdelrahman

Abdelrahman

User level
Level
0
11 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Abdelrahman

You can put the SIM card in your phone to see if it is active.
You can also check this Fizz FAQ to ensure your iIzz SIM card is working:
https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-servi...

There can be a delay before the account info is updated. You can check your account again in a few hours or in the morning.

If any issues, you can Live chat with Fizz support:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open the help link page mentioned above from Fizz Solution Hub.
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Abdelrahman,
Sorry,
Each transfert activation is different.
Maybe, contact the Fizz customer service to get more about it.

Abdelrahman
Abdelrahman

Abdelrahman

User level
Level
0
11 / 100
points

till now my second sim didnt activated and dont know why

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Abdelrahman,

I have verified and see that you've managed to contact us regarding the activation of your second mobile plan.
A ticket was created for our technical team to fix the situation, and I had sent you an email a few hours ago that your plan is fully active now and everything should be in order.

Please reach us back if you encounter any other situation.You can contact us any time at https://fizz.ca/en/contact-us

Have a great day! :)

Adelina