Answered question

Switching to Fizz from Videotron with two phone numbers under same videotron account?

Obviously I need to transfer one by one using IMEI. I plan to create two Fizz accounts for each.
By searching forums, this also scares me from moving forward: https://community.fizz.ca/questions/2422071-can-guys-cancel-videotron-lines-already-transfered-numbers. I don't want to end up with paying two extra lines for nothing.

So any advice is highly appreciated. Thanks!

Ari
Ari

Ari

User level
Level
0
6 / 100
points

Hi Ari

Do not be scared, I transferred from Fido to Fizz in 5 minutes, my Fido account was closed automatically I check a week later, the idea of 2 accounts on my opinion is a good option.

Check if the account is closed only couple of day after the porting


For sure a problem can happen, but they are rarer
 
Here the information how to sign up for Fizz mobile, please follow the instructions here: https://fizz.ca/en/how-it-works
 
Once you have your SIM card, go here: https://fizz.ca/activation 
 
You will need to have a valid credit card on hand: https://fizz.ca/en/faq/what-payment-methods-can-i-use 
 
If you transfer your number, here are the instructions: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...
 
Otherwise, you can select a new phone number. 
 
This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021). 
 
If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose mine, both parties will receive the bonus credit once you have paid your second bill.

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Other answers

Emmanuel
Emmanuel

Emmanuel

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Level
2
1333 / 2000
points

I switched to Fizz from Fido and all went well.

Following my advise, my dad switched from Videotron to Fizz. After losing service with Videotron, it took a full 72 hours to have service from Fizz. The chat was useless, they couldn't do anything except telling us to wait for technical support. No service for 72 hours is a lifetime when you run a business. I was so sorry.

Be aware, it doesn't always go well.

StefanM
StefanM

StefanM

User level
Level
4
5000 / 5000
points

No need to worry. Account will be closed automatically :-)
Welcome to Fizz! Happy to have you

Colibri
Colibri

Colibri

User level
Level
1
465 / 750
points

Hello,
I went through the same situation and everything worked out very well. I had 2 numbers at Videotron and I went to Fizz at different times. Everything went very well, no problems encountered, no surprise costs, my Videotron account is now closed.

I switched from Koodo to Fizz and the process was very smooth. As soon as the Koodo sim stopped working, I just switched to the Fizz one which was already working.