Answered question

This site is very frustrated, where is the chat? How we can get help?

I cannot find any help anywhere, I cannot find the question mark to join someone. Where are my bills, they all disappear? Why this site disconnect and switch language every time I click on help? I will not stay very long with you if you do not improve your customer services.

Jean-Pierre
Jean-Pierre

Jean-Pierre

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Christine
Christine

Christine

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Hi Jean-Pierre,
To see your bills go to transaction history and click on 2020. It should be appearing. See attached pictures. Hope it helps!

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Hi Jean-Pierre

Check the image

In case of problem, you can contact Fizz support by chat

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Jean-Pierre
Jean-Pierre

Jean-Pierre

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I'm trying this for many minutes now and is not there. I'm using Chrome and I do not have any Ad blocker active on Chrome.

Jean-Pierre
Jean-Pierre

Jean-Pierre

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In fact, as soon I login, the question mark disappear.

Yeah the site has issues sometimes, often using a different browser will help. You can reach support via messenger chat from their facebook page, worth a try

I had the same problem several times last week. @Jean-Pierre, try to clear the cache and browsing history. It worked for me. Do you switch from one Fizz account to another when you have problems?

Hi, Jean-Pierre
I know, it happens sometimes we have problem to chat.
Maybe, try another browser can help.
Was it during the Holidays?
Chat was not available all the time.