This site is very frustrated, where is the chat? How we can get help?
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Jean-Pierre C. #22917
Posts: 3 ✭✭
I cannot find any help anywhere, I cannot find the question mark to join someone. Where are my bills, they all disappear? Why this site disconnect and switch language every time I click on help? I will not stay very long with you if you do not improve your customer services.
16
Answers
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Hi Jean-Pierre
Check the image
In case of problem, you can contact Fizz support by chat
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page9 -
I'm trying this for many minutes now and is not there. I'm using Chrome and I do not have any Ad blocker active on Chrome.8
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In fact, as soon I login, the question mark disappear.7
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Yeah the site has issues sometimes, often using a different browser will help. You can reach support via messenger chat from their facebook page, worth a try6
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When the chat is not functioning, I go on Facebook Messenger. It’s the best for me.6
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Just tested the function. Seems to working on my end6
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I had the same problem several times last week. @Jean-Pierre, try to clear the cache and browsing history. It worked for me. Do you switch from one Fizz account to another when you have problems?5
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Hi, Jean-Pierre
I know, it happens sometimes we have problem to chat.
Maybe, try another browser can help.
Was it during the Holidays?
Chat was not available all the time.4 -
Hi Jean-Pierre,
To see your bills go to transaction history and click on 2020. It should be appearing. See attached pictures. Hope it helps!6 -
For the support, I find easier contact Fizz through Facebook rather than from the account, hope this helps.3
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