Answered question

I get an error when gifting data ?

I get error "_shortcode.SOURCE_PRODUCT_IS_NOT_FOUND" when trying to gift data to a friend. Is anyone else getting this error ?

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Emmanuel

Only data from the paid part of your current month's plan can be donated.
How much of this data do you have remaining?

If you were gifting 1 GB, can you try gifting 500 MB to see if this works?

At one time, there was an accounting issue on my plan data and I could not gift the last 500 MB so it ended up going to my rollover.

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Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

You encountered a program error: Is it possible you have insufficient data remaining to donate or your friend is ineligible to receive data?

More info can be found here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-...

Contact Fizz support if problem persists.

StefanM
StefanM

StefanM

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Level
4
5000 / 5000
points

Is the data, data that you purchased?