Answered question

Internet very slow

The internet is very slow specially on tiktok and Snapchat



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2 / 100


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5000 / 5000

Hi Elmaza

Sorry are you having home internet issues?

Does the problem occur with WIFI only or even when you connect directly to modem via Ethernet cable?

Please unplug the Fizz modem from the wall outlet for 2 minutes. Then restart it and try a speedtest using a device connected to the modem by ethernet cable.

If the issue occurs with WIFI only, you may benefit from disabling auto channel selection in your modem admin settings, and selecting a specific channel. You can find which channel is least congested by using a smart phone and downloading a WiFi analyzer app, which will show you the channels of nearby devices.

If the problem continues, you can try factory reset of the modem by pressing and holding down the small button behind the modem for 10+ seconds with a sharp object like paper clip.

Keep in mind that the maximum speed of your plan is the total bandwidth speed shared among all users in your home. If you require higher speed, you can opt to upgrade your plan speed up to 200 Mbps.

If there is no improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one:
4- The green chat bubble should appear after a few seconds in the bottom right corner.

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Other answers

Hi Elmaza,

I can see that our members offered already some pieces of useful advice. Do you still encounter the same issue ?

If so, please contact us by chat to do some checks together.

Have a great day !