Answered question

Can't see referral code field at checkout?

When I get to checkout to enter my referral code from a friend, the field to enter it is not showing up.
Any idea how to fix that before the 6?

Alexandre
Alexandre

Alexandre

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Hi Alexandre

The referral code must be entered in the field provided at the bottom of the order summary.

If it does not show, try to use the browser in private mode

Try also this
https://fizz.ca/en?ref=THEREFERRALHERE

Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz

If nothing helps, contact the support

1- Click on this link: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Alexandre
Alexandre

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Wish I could, it's not there in both Firefox and Chrome...?

That’s very weird! I know it might be a hassle but can you try using Firefox? It’s worth the 50 after all and you only have to do it once !
Alternatively you can also try private mode in chrome! Welcome to Fizz, Happy to have you :-)

Alexandre
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Yeah as I was explaining, I tried in both Firefox and Chrome, didn't try incognito in either though.
Waiting for chat support... :(

Alexandre

Remember only the first plan in one account can have the referral

Are you using an account that never had a plan on it?

You must contact the support

Alexandre
Alexandre

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@Mike I did try fizz 2+ years ago when it was very unstable.

Should I delete the account?
Use another email?

Alexandre,

that is the reason, your account will be deleted after 3 years without an active plan.
Create a new account with a different email it is the only way to get the credit

That’s could be the problem. You already had an account. I think it’s a good approach that you contact support. I am sure they can sort it out for you :-)

Sharpie22
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You will find it at the end of the registration process. Good luck !

Alexandre
Alexandre

Alexandre

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While still waiting for support:
... the funny thing is that the previous referral never got used since I didn't stay for a month... so I'm getting doubled screwed.
Also, can't seem to create another account right now in either Chrome or FF mobile and the error message is not very descriptive (basically try later, lawl).

I am sorry you are still having problems. Even if you would create another account, I can imagine there will be an error message saying that the user already exists. So the best thing really is to wait for support. They have to do it manually. I wish I could actually help you out here.
Believe me, once you signed up, you won't regret it :-)

Alexandre
Alexandre

Alexandre

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Support is saying right now they can't reset anything...

Alexandre
Alexandre

Alexandre

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Ok, so now that the sim activation code expiry is over and that I created a new account, I was able to use the referral code. Thanks everyone, hopefully this time everything works better than 2 years ago! ;)

So happy that everything works, Alexandre :-)
Welcome back to Fizz! Believe me, it will work better than 2 years ago.
Don’t forget to select best answer and close the thread :)

Alexandre
Alexandre

Alexandre

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Well that didn't work out...
I never received a Fido transfer request and now it says it didn't manage to transfer my number and that I have to try again. WTF.

Alexandre
Alexandre

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Seems like there is a 2FA procedure that didn't go through... Reinstalled the SIM and did it again with support and it worked.
... The whole UX of this needs to be reworked, what a day ;)