My data is not working after Fizz said my plan was reactivated. How do I fix that?

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Yali N.
Yali N. Posts: 2 ✭✭
in My Mobile
I changed credit card and my account was deactivated. I entered the new card and received a confirmation from Fizz telling me the account is "now in good standing" on Dec. 31, 2020 and that the plan "has been reactivated".
However, the data is still not working.

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  • Mike
    Mike Posts: 20,731 ✭✭
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    Hi Yali

    Please try restarting your phone.

    Did you try to check the APN configuration?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Est-ce le réseau de Fizz qui est choisi?

    Assurez-vous que votre téléphone sélectionne le réseau mobile de Fizz automatiquement.

    IMPORTANT: Avant tout, assurez-vous que votre carte SIM est bien insérée dans votre téléphone. Si elle ne l’est pas, le menu ‘’Réseaux mobiles’’ ne sera pas visible.

    Android: Paramètres → Connexions → Réseaux mobiles → Opérateurs de réseau → Recherche de réseaux → Automatique/Fizz

    iPhone: Réglages → Opérateurs → Automatique/Fizz

    You can contact Fizz support by chat for help

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Yali N.
    Yali N. Posts: 2 ✭✭
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    Thank you, Mike. It worked.
  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Glad you could figure it out and Mike could help you!
This discussion has been closed.

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