Answered question

Mobile App Download

Hi,

I was having trouble with the shortcut app installed on my phone. After uninstalling, I am not able to reinstall it again.

The app I am referring to is the mobile app to follow the data usage and other account details.

Thanks

DonCarleon
DonCarleon

DonCarleon

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Fizzy
Fizzy

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Hi DonCarleon

It looks like you may have deleted the shortcut, but the app is still installed on your phone.

BTW which Fizz service are you referring to?

For cell mobile plans, Fizz does not have any apps.

For home internet, there is one Fizz mobile app. Which phone are you using?

For Android, the link is here:
https://play.google.com/store/apps/details?id=com.hitront...

For iPhone, its here:
https://apps.apple.com/ca/app/fizz-wi-fi/id1449022170

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Other answers

Hi DonCarleon,

I am not aware that Fizz has a mobile app. You probably mean the internet shortcut on your phone. You can put that on your Home Screen.
Try re-installing the browser app you are using.
Sometimes the browser causes the problem. Alternatively, before de-installing and re-installing, try to reboot your phone