Answered question

Why is my mobile data not working at times?

Even though I picked 1GB/month data pack I'm having issues using internet from the past couple of days. It shows an exclamation mark and asks me to sign into Fizz network. I have paid the monthly bill and did not exceed the monthly usage. Please help me out. As of 1st Jan, I have activated a perk of 1GB which is currently running, in case if you check on my package for inquiry.

Hrushikesh
Hrushikesh

Hrushikesh

User level
Level
0
1 / 100
point

Hi Hrushikesh

This is strange, it seems that you are talking about residential internet

But you have a mobile, are you sure that you do not lose the coverage and you switch on the wifi connecting a neighbour wifi network?

You can also try the SIM in an other phone

Try to reboot the phone and also to check the APN configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Please check also that the network operator is in automatic

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

Android: Settings → General management → Reset → Reset network settings

iPhone: Settings → General → Reset → Reset network settings

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

StefanM
StefanM

StefanM

User level
Level
4
5000 / 5000
points

Have you checked the APN settings in your phone?
More information can be found here: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Emmanuel
Emmanuel

Emmanuel

User level
Level
2
1333 / 2000
points

This is for your phone, it should be working. Are you roaming perhaps? Do you have an Android or iOS phone (or something else) ?

StefanM
StefanM

StefanM

User level
Level
4
5000 / 5000
points

Were you able to solve your problem after all?

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Hrushikesh,

After checking your Fizz account, everything is in order and your mobile plan is active.
Did you follow the steps our community members suggested? You can also take a look at our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-th...

Please reach us back if you still encounter the same situation. You can contact us any time at https://fizz.ca/en/contact-us

Have a beautiful day!

Adelina