Why is my mobile data not working at times?

Hrushikesh
Hrushikesh Posts: 1 ✭✭
Even though I picked 1GB/month data pack I'm having issues using internet from the past couple of days. It shows an exclamation mark and asks me to sign into Fizz network. I have paid the monthly bill and did not exceed the monthly usage. Please help me out. As of 1st Jan, I have activated a perk of 1GB which is currently running, in case if you check on my package for inquiry.

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Hi, Hrushikesh
    Have you checked the Fizz settings APN network parameters on your phone?
    see:
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • StefanM
    StefanM Posts: 1,453 ✭✭
    Were you able to solve your problem after all?
  • Whizz
    Whizz Posts: 18,801 admin
    Hello Hrushikesh,
    After checking your Fizz account, everything is in order and your mobile plan is active.
    Did you follow the steps our community members suggested? You can also take a look at our page: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    Please reach us back if you still encounter the same situation. You can contact us any time at https://fizz.ca/en/contact-us
    Have a beautiful day!
    Adelina
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