Answered question

account activation?

the first time i try to add my cc on my account i always get a declined message?

Iner
Iner

Iner

User level
Level
0
3 / 100
points
Fraiger
Fraiger

Fraiger

User level
Level
0
63 / 100
points

there are times that the fizz team detect suspicious activity on the account and that's why they're blocking your account
so you have to contact them by chat (on the solution hub page when you click on an answer you'll get a chat bubble on bottom right)
they will require a copy of your id and cc so to verify thats its really you
usually you get it fixed the next day

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Hi Iner

Sorry about that, here we are users

You can use a Visa or MasterCard credit card to pay for your Fizz plans.

  • including Visa or MasterCard prepaid cards which accept recurring payments
  • including also Debit MasterCard or Visa Debit card
  • .
    Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
    Foreign credit/debit cards are not all accepted.
    You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.

    Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    IMPORTANT - Address associated to the Credit Card

    When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

    The name of the street (Ave, avenue)
    Special works (Saint, St, Ste)
    Hyphens
    Spaces
    Spelling

    Tip: Make a copy and paste of what is written in your credit card statement.

    If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.



    This is also a good time to join Fizz as they are giving $50 bonus credit to new customers (until January 6 2021).

    If you need a referral code, there is a list here:
    https://community.fizz.ca/questions/2198337-place-referral-codes
    You can choose mine, both parties will receive the bonus credit once you have paid your second bill.


    If nothing helps

    you can contact Fizz support by chat ftoday the close at 16h

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page

Hi Iner,

Did you make sure that it is a Canadian credit card? Most of foreign issued credit cards are getting declined.
It might also be worth checking with the credit card issuer. Maybe they decline the payment?