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Besoin urgent coupure internet

I need assistance....internet stopped working

ajmi
ajmi

ajmi

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Hi Ajmi

Sorry you are having internet issues.

Please contact the support to cancel your personal information

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector.
 
More info here: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 

If the led with the @ symbol is off, please check your Fizz account to make sure your plan payments are up-to-date.

Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?
 
This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
 
If your problem is not the cable signal, you can try a factory reset.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

You can also contact customer support by chat
 
1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-interne...
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option
 

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Other answers

You really should not put your address on these public forums. That being said, I'm walking distance from you, funny, lol !

You can contact fizz support on facebook messenger

Pier
Pier

Pier

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Your franglais question is sur le forum anglophone. Je ne sais what to answer à cette question.

MichelP
MichelP

MichelP

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Ajmi,
Have you done a reset of your modem?
Maybe it can help.
With a sharp object, hold on 35,40 seconds the reset button back in the center of the modem, released it after.
Wait, 2,3 minutes until you see coming back the lights of the modem.
You'll see on the screen if you are connected with an ethernet câble: Easy connect.
Types twice the factory default password (indicated back of the modem).
Your internet connexion is supposed to be 100% functionnal.
Reconnect your devices on your wi-fi network with the same password.