Answered question

My Rewards upgrade (3$ /month rebate) were not applied the month after I upgraded from 60 to 120Mbps. Why not?

Prior to upgrading my Internet speed from 60 to 120Mbps, my invoice would show " My Rewards upgrade = 3$ rebate ", but this has disappeared, and I can't figure why.

Do I have to "accept" the rebates again (I found this practice sketchy enough the first time, I'd hope I don't have to do it again) ???

Simon
Simon

Simon

User level
Level
1
425 / 750
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Hi Simon,

other users have reported the same problem. It seems that you need to apply again your bonus

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option

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Other answers

StefanM
StefanM

StefanM

User level
Level
4
5000 / 5000
points

Had a similar problem with my internet plan. I reached out to the support, they sorted it out for me :)

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Hi Simon

This is a bug. When you contact Fizz support, they will likely create a ticket to investigate this issue.

You should be refunded for the missing discount and the reward discounts should apply automatically at your next renewal. If you want to be 100% sure, you can do a swap of one of the upgrades and they will apply 100% at your next renewal.

Hi Simon, contact support via their Facebook page and they should be able to sort this out. This is the community hub for users to help themselves and we do not have access to your account. However based on other reports it seems there might have been an issue.

Simon
Simon

Simon

User level
Level
1
425 / 750
points

I'd be nice if, when we have to chat with customer support (https://fizz.ca/en/faq/whats-my-rewards-program), that we had the option of doing so with people that are well paid.
I'd opt to pay extra to chat with someone knowledgeable and dedicated to my issue, thereby saving a lot of time (my chat took over 30m before she concluded that "I will create a ticket towards the technical team to investigate and to make a refund in this case").