Answered question

How can I get my internet to work, when added new payment method, there is no option to make a payment to reconnect?

There is no option to make a payment.

Brian
Brian

Brian

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Whizz
Whizz

Whizz

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Hi Brian,
I just verified your account from my end and I can see that the necessary charge for your Internet plan was taken a few minutes ago.
Please bear in mind that there are 2 to 3 hours of delay for the payment to be processed and then your services restored.
Now, all that needs to be done is wait for our system to do just that, process the charge so you can have your connection back in action.

More details can be found here:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Thank you very much for your understanding.
Have a good one!

Andrei

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Other answers

Hi Brian

You need to associated the new payment with your plan to have the option

If you need to add a new credit card
1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
6- Then, select the payment method you no longer want to us, and click on Delete.

If you associate a new credit card with your plans, you can also force the payment
My Plans → Manage Plan → Payment method → Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

In case of a problem, you can contact customer support by chat:

1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

StefanM
StefanM

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Did you let your subscription expire? In my case I simply added the new payment method and connected it to my account.